Light Manager to react to existing Somfy remotes

genfersee
Beiträge: 55
Registriert: Fr 10. Mai 2019, 11:36
Wohnort: Switzerland

Di 17. Nov 2020, 18:13

This is working great, thanks you so much!
genfersee
Beiträge: 55
Registriert: Fr 10. Mai 2019, 11:36
Wohnort: Switzerland

So 31. Jan 2021, 16:33

Dear support,

It was working perfect until I had to change my Windows PC. On this new PC I installed Air Manager and launched it. This caused the erasing of the whole Light Manager config. By chance, I has kept the latest config.asc file and could re-upload the config. Then, I also upgraded FW to 9.9.
Everything was working back ok, until I notced the Light Manager is not able to receive RF commands from the Somfy remotes. Then I connected the Light Manager to the PC directly via USB, it worked again. Then I connected again to power supply the Light Manager. It was able to receive cRF commands during a while but then stopped to receive them again.

I have latest Light Manager 9.9.5.4 (why by the way takes long to launch) and Firmware 9.9.

Any idea how I could investigate the issue?
Genfersee
genfersee
Beiträge: 55
Registriert: Fr 10. Mai 2019, 11:36
Wohnort: Switzerland

So 31. Jan 2021, 16:54

I changed again the power supply and place of the Light Manager and it seems to work now :)
paule26
Beiträge: 535
Registriert: Fr 18. Aug 2017, 18:37

So 31. Jan 2021, 16:58

Groundhog day ;)
Gruß Jürgen
genfersee
Beiträge: 55
Registriert: Fr 10. Mai 2019, 11:36
Wohnort: Switzerland

Mo 1. Feb 2021, 16:47

Hi again!
Hmmm at the end there is still an issue.
I see that after some time (not yet able to tell you how long), the Light Manager does not trigger the actions specified for the registered RF codes.
So yesterday, I last booted the Light Manager around 5pm. It was working perfectly well. When I tried today at 4pm, the issue appeared: no reaction to RF codes. So I unplugged/replugged the Light Manager Air and it worked again.
Seems the issue appears since I upgraded FW to 9.9.
How could we investigate?
Kind regards,
Yohann
paule26
Beiträge: 535
Registriert: Fr 18. Aug 2017, 18:37

Mo 1. Feb 2021, 17:17

I don't think it's Lightmanager problem, maybe WIFI issue?
What say's the Logfile?
If you don't have, here to activate
Bild

9.9.5.4 (why by the way takes long to launch)
It normally doesn't takes long at all
Gruß Jürgen
genfersee
Beiträge: 55
Registriert: Fr 10. Mai 2019, 11:36
Wohnort: Switzerland

Mo 1. Feb 2021, 18:52

It is strange because when I ask Light Manager to rise up or down my Somfy blinds, it works right away. This is Why I beleive my Wifi Connection is good, I never had any issue with my Fritzbox.

But now again, no more reaction to RF commands... so after 2 hours.

I did not manage to get any log: the event column remains empty, even if I ask Light manager to move up my blind...? :shock:
paule26
Beiträge: 535
Registriert: Fr 18. Aug 2017, 18:37

Mo 1. Feb 2021, 19:55

Top left refresh?
Gruß Jürgen
genfersee
Beiträge: 55
Registriert: Fr 10. Mai 2019, 11:36
Wohnort: Switzerland

Mo 1. Feb 2021, 20:22

Does not help..., table remains empty:
Bild

I also notice some strange characters in the airStudio since I reinstalled it on my new PC. Here is an example:
Bild
genfersee
Beiträge: 55
Registriert: Fr 10. Mai 2019, 11:36
Wohnort: Switzerland

Di 2. Feb 2021, 13:06

Hi again :)
My Light Manager is only connected to its power supply. it is not connected in USB to my PC. Is this the reason why I don't get logs?
Kind regards,
Yohann
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